I also purchased the Automated Sales Formula for $497. I agree with the other posts that you cannot get the system set up in 3 hours, especially with the software problems they were having. A new plug-in, was added, to make it easier, but with the “wait” for that, it couldn’t be done within the 72 hour cancellation limit.
There were two of the 15 product pages that had been cancelled. They replaced one, but not the other one, so we were left shorted by one product page, but yet still charged the $97 VIP set up fee for next set of three.
The ATS (Automated Traffic System) is a great idea, but again, it didn’t work properly. I thought it was very cool, and a great way to draw traffic, but what’s the use, if no one is interested in the 15 products. I too, set up campaigns, for my squeeze pages, but it produced no buyers. I did this for hours at a time. But, once you do a search in the ATS, and then try to do it a second time, it would bring up all the skipped replies instead of a brand new group of twitters for your keyword. This is when I put in a support ticket, in which I learned, that support had to do something manually to re-set and get it going again.
The product pages were not done very professionally, and I would guess that is the reason no one was interested in purchasing the products. They videos, for the products, were long, boring, and they speaker had a difficult time not making errors in his speaking. Not quality at all.
It seems that they had more people, who signed up for this system, than the support team could handle. You would have to wait 2-3 days in the beginning to get an answer. That’s a long time to wait when you are trying to set the system up and can’t proceed until you get an answer. And if you had a follow-up question to the first question, it would take another 2-3 days to get an answer….and so on. There were times when I would wait anywhere from 3-7 days for an answer. Part of that problem was that the support team would say my question was a tech issue, so they would forward it to the tech team, but then I would never get an answer from the tech team, so I don’t think my question was forwarded. They would ask for us to be patient, so I would wait for days for an answer and when I didn’t get one, I would re-submit my question, and then they would ask us not to re-submit questions, that they would get back to us as soon as possible. So…..one question, with a follow up question….and a follow up question to that question, would take weeks, because you can’t just have a 5 minute conversation and get your questions answered because they have no customer service by phone.
There were times when I would submit a question, and I would get an answer to something I didn’t even ask….so back to square one……asking the same question in a different way, so they might understand. And then waiting days for that answer.
I will say, that the tech/support desk people were always courteous. Never rude. They would try to be helpful and sometimes were. If there is one thing good I can say about this system, the support team was very nice.
Now on to the refund…… There should have been a longer grace period for refunds, since it takes so long to set up, and then, you need to give it a try, to give the system the full benefit. Once I realized that this system was going to make me ZERO money, I requested a refund. I was told the same as other folks; the refunds are for those who order in haste and they cannot give a refund since I used the system. The support person quoted….”It’s not meant for people to use, and then refund”. How can a person try the system, if they don’t use it? And then once you do use it, it doesn’t work?
After than response, I sent another, not as nice, more demanding email, after trying to solve this amicably. I then did receive a refund. Only for the $497, but not for the $97 VIP set up fee and the other $29 charge. And speaking of the $97 VIP charge……I cancelled that in the system the same day as I was charged for it and they still would not refund my money, even though the transaction was on the same day. Plus, I didn’t even receive the three new product pages for what I was charged.
I really think this system could have been a great system, had they ironed all the kinks out before it was launched it. They should have had (1) the new plug-in in place to make it easier for people to set up, thus less support requests. (2) made sure the ATS system worked properly. (3) have a better system of support, so it wouldn’t take so long for answers. (4) Had more professional squeeze pages, with a quality speaker. (5) tested to see if the 15 products were products that would sell. (6) Test the entire system to make sure everything was working and a money making system, before it was launched (although, they say it was…..however, I question that).
I think Keith should refund people who request it. That would, at least, keep any negativity off the internet about him, and people would see him as reputable.
Paula